You would like to place your order by phone, fax or email rather than online? No problem, but you should first obtain a written quote. Only a few simple steps are necessary:
If ordering educational licenses, please see our Terms and Conditions
Purchase orders are accepted from businesses (except resellers), educational, and government institutions. Placing a purchase order is simple and straight-forward. Please proceed as follows:
With a purchase order, you will receive the products immediately, i.e. prior to payment being received, accompanied by an official invoice. Orders are payable within 30 days. Please note that the invoice is issued by our sales partner cleverbridge Inc.
Important: Purchase orders are not accepted for orders by individuals or for student licenses.
Please note that all purchases are transacted by our sales partner cleverbridge Inc. Find their vendor data and W-9 forms here (PDF).
For a W-9 form, write to cleverbridge Inc at [email protected]
If your organization is tax exempt, you will need a document ID from cleverbridge to remove the tax from your order:
All orders for ATLAS.ti products and all order-related issues (such as payment, shipment, refunds) are handled by our sales fulfillment partner, cleverbridge GmbH.
For questions relating to an order please contact the cleverbridge GmbH Customer Center directly (see below).
To contact the cleverbridge GmbH Customer Center by phone or fax:
Monday – Friday: 8:00 AM – 8:00 PM (CST)
Saturday: 9:00 AM – 4:00 PM (CST)
0800 8620377 (UK Freefone number)
Monday – Friday: 7:00 AM – 6:00 PM (GMT)
Saturday: 8:00 AM – 3:00 PM (GMT)
Phone: +81 120 965227
Monday – Friday: 9:00 AM – 6:00 PM (JST)
Saturday: 9:00 AM – 4:00 PM (JST)
Phone: +49 221 – 222 45 – 45
Fax:+49 221 – 22245-40
Monday – Friday: 8:00 AM – 7:00 PM (CET)
Saturday: 9:00 AM – 4:00 PM (CET)